Olaiya v Durham Region Transit Commission
2017 ONSC 3938
Darlene Olaiya v. Durham Region Transit Commission
2017 ONSC 3938
Ontario Superior Court of Justice — Divisional Court | Kiteley, Wilton-Siegel, Broad JJ. | June 29, 2017
Background
On June 6, 2013, Darlene Olaiya was riding a Durham Region Transit bus when she fell after a special needs customer flipped up an accessible seat to accommodate their walker. Olaiya sued Durham Region Transit Commission for negligence. The key piece of evidence was Olaiya's claim that after she fell, the bus driver said "not again" — suggesting this had happened before. The driver denied making this comment.
At trial on May 16, 2016, Olaiya presented her case without expert evidence about what the standard of care should be for transit operators. After both Olaiya and the bus driver testified, Durham Transit brought a motion for non-suit. Trial judge Glass J. granted the motion, dismissing the case entirely. Olaiya appealed to the Divisional Court.
Issues
- Did the plaintiff present enough evidence to establish a prima facie case of negligence?
- Was expert evidence of standard of care required, or could the driver's alleged comment "not again" be sufficient?
The Standard of Care Problem
The Divisional Court applied the test from Kauffman v. Toronto Transit Commission, which requires proving negligence in one of two ways: either show that the defendant failed to do something "commonly done by other persons in like circumstances," or show the failure was "so obviously wanted that it would be folly in anyone to neglect to provide it." Olaiya's lawyer argued the second test applied — that the driver had special knowledge about the accessible seat situation and should have warned her.
The court rejected this argument. Even accepting that the driver said "not again" and giving it the most favorable interpretation for Olaiya, the court found this wasn't enough evidence. There was no context for the comment, no evidence about industry standards, and no proof that warning passengers was "so obviously necessary" that failing to do so would be negligent. The driver's alleged special knowledge didn't rise to the level of obvious negligence.
Key Takeaway
A suggestive comment alone won't prove negligence — you need evidence of what the defendant should have done.
In negligence cases, you must prove not just that something bad happened, but that the defendant failed to meet an established standard of care. Without expert evidence or proof of obvious negligence, even suspicious statements like "not again" won't be enough to get your case to a jury.